Q1: How does the Free Insta360 event work?
A1: The event runs from June 9 – June 10. The first successfully paid order each day that includes a complete bike purchase will win a free Insta360 camera. A total of 2 winners will be selected.

Q2: Which Insta360 model will I receive? Can I choose the model?
A2: The free gift model is Insta360 GO 3S. The model, version, and color cannot be selected or changed.

Q3: How and when will winners be announced?
A3: Winners will be contacted via email after the event ends. Please make sure the email used at checkout is valid and check your spam/junk folder if needed.

Q4: When will the free Insta360 be shipped?
A4: The free Insta360 gift will be arranged after the order has been completed and verified. Shipping timing may vary depending on processing status.

Q5: Does the free Insta360 include warranty or after-sales service?
A5: The free gift does not include after-sales service or warranty support. Yozma reserves the right of final verification and interpretation of the event rules.

Q1: What is the “Signed Belgium Player Merch” and is the signature authentic?
A1: The Signed Belgium Player Merch is a limited-edition promotional reward signed by a Belgium national team player. All signatures are authentic and provided as part of the official campaign collaboration."

Q2: How do I get the Signed Belgium Player Merch?
A2: During the campaign( 6.16 – 6.18), the customer with the highest order value will win the signed merch. If multiple orders have the same value, the earliest completed order will be selected."

Q3: When will I receive the signed item?
A3: The signed item is available in very limited quantities and be shipped separately after the main order has been successfully delivered and completed (no return or refund)."

Q4: Can I choose which player’s signature I receive or exchange, return, or redeem the signed merch?
A4: No. All signed items are randomly assigned, and specific players cannot be selected. Signed merch is a limited promotional reward and is non-exchangeable, non-returnable, and not redeemable for cash or other products."

Q5: Will I still keep the Signed Belgium Player Merch reward if I cancel or return my order?
A5: No. If the order is canceled, refunded, or returned, the reward eligibility will be removed. The signed merch will only be awarded after the original order has been successfully delivered and completed."

Q1: When does the Family Riding Event start and end?
A2: The Family Riding Event runs from June 19 to June 30. All event rewards and offers are only available during this limited-time period."

Q2: How does the extra €150 OFF promotion work?
A2: Customers who purchase two bikes in a single order will automatically receive an extra €150 OFF at checkout. No code is needed."

Q3: Will I receive a free riding bag with my order?
A4: Yes. Customers who place an eligible order during the event will receive a free riding bag while supplies last."

Q4: Can I combine the Family Riding Event promotions with other offers?
A5: Some promotions may be combined, while certain rewards or limited-time offers may have separate terms and conditions. Please check the official event page for full details before ordering.

Q5: What prizes are included in the lucky wheel event?
A5: Participants may have a chance to win rewards such as €200 OFF, €100 OFF, €50 OFF, €20 OFFa free bike opportunity, a free-order opportunity, an IN 10 battery, keychains, and other surprise prizes."