Warranty

Warranty

YOZMA EU SUPPORT

Warranty & Legal Guarantee

YOZMA provides a one-year limited manufacturer's warranty against manufacturing defects in materials and workmanship.

For consumers purchasing products in the European Union, this manufacturer's warranty is provided in addition to the statutory legal guarantee of conformity provided under applicable EU consumer law.

Important: Your statutory consumer rights are not limited by the one-year manufacturer's warranty.

```

Your EU Consumer Rights

EU consumers are entitled to a minimum two-year legal guarantee for goods that are faulty, defective or do not conform to the contract.

If a product does not conform to the contract, you may be entitled to remedies such as repair or replacement. Depending on the circumstances and applicable national law, you may also be entitled to a price reduction or a refund.

The legal guarantee is provided by the seller and applies independently of any additional manufacturer's or commercial warranty.

National laws in individual EU Member States may provide consumers with additional or longer protection.

```

Warranty at a Glance

```
01

Manufacturer Warranty

1 Year

Limited manufacturer's warranty against eligible manufacturing defects in materials and workmanship.

02

EU Legal Guarantee

Minimum 2 Years

EU consumers have statutory legal guarantee rights that operate independently of the manufacturer's warranty.

03

Warranty Support

Direct Support

Contact our EU support team with your order information and clear photos or videos of the issue.

```

01 / Warranty Period & Eligibility

Warranty Period & Terms

Manufacturer Warranty

The YOZMA one-year limited manufacturer's warranty begins on the date the original purchaser receives the bike.

This manufacturer's warranty covers eligible defects in materials and workmanship under normal intended use, subject to the terms and exclusions set out below.

Legal Guarantee

For consumers in the European Union, statutory legal guarantee rights apply independently of the manufacturer's warranty.

EU consumer law provides a minimum two-year legal guarantee for goods from the date the consumer receives the product. The seller is responsible for bringing goods into conformity where the product does not conform to the contract.

Some EU Member States may provide additional rights or longer periods under national law.

Warranty Registration

The manufacturer's warranty is automatically registered under the original purchaser when the bike is purchased through an authorised YOZMA sales channel.

Regional Coverage

The manufacturer's warranty applies to eligible products purchased through authorised YOZMA sales channels within the designated EU warranty region.

If a product is purchased from or transported to another country or region, the availability and scope of manufacturer warranty support may be subject to the applicable terms and local law.

Transfer of Ownership

The manufacturer's warranty is provided to the original purchaser. Any transfer of ownership does not automatically extend or restart the manufacturer's warranty period.

Statutory consumer rights may differ depending on the applicable national law and the circumstances of the transaction.

02 / How to Make a Warranty Claim

If you believe your YOZMA bike has a manufacturing defect or other warranty-related issue, please contact our EU support team as soon as reasonably practicable.

``` 01

Contact Us

Contact our EU support team with your order number and a description of the issue.

```
``` 02

Submit Evidence

Provide clear photos or videos showing the defective or damaged component, together with any relevant packaging or product information.

```
``` 03

Warranty Review

YOZMA will review the information provided and may request additional information, photographs, videos or troubleshooting steps.

```
``` 04

Resolution

If the issue is covered by the manufacturer's warranty, YOZMA will arrange the applicable warranty solution, which may include replacement parts, repair assistance or another appropriate remedy.

Where statutory consumer law applies, the applicable legal remedy will be provided in accordance with that law.

```

03 / What You Need

```

Proof of Purchase

Please provide your original order number or other valid proof of purchase.

```
```

Photos or Videos

Clear visual evidence of the issue may be required to help us identify the cause of the problem and determine the appropriate solution.

```
```

Product Information

Please provide the bike's serial number and any other relevant product information requested by our support team.

```

04 / Shipping Damage

Report Shipping Damage Promptly

If your YOZMA bike arrives with visible damage caused during transportation, please contact our EU support team as soon as possible after delivery.

Please provide clear photos or videos of:

  • The shipping carton
  • Any visible external damage
  • The damaged area of the bike
  • The product packaging and protective materials
  • The shipping label, where available

We recommend reporting shipping damage within 7 days of delivery so that we can promptly investigate the issue with the carrier.

This recommended reporting period does not limit any statutory consumer rights that may apply under applicable EU or national law.

05 / Covered Components

Under the manufacturer's limited warranty, eligible original YOZMA components may be covered when a manufacturing defect in materials or workmanship is confirmed during the manufacturer's warranty period.

Frame

YOZMA frames are covered for one year under the manufacturer's limited warranty from the date of delivery to the original purchaser.

  • Manufacturing defects
  • Workmanship defects
  • Eligible frame replacement

Normal cosmetic deterioration, scratches, dents, impact damage and corrosion caused by environmental exposure are not covered by the manufacturer's limited warranty unless otherwise required by applicable law.

Battery

YOZMA batteries are covered by the one-year manufacturer's limited warranty against eligible manufacturing defects.

  • Eligible manufacturing defects
  • Repair or replacement where applicable
  • Warranty period based on the original delivery date

Battery performance may naturally change over time and with usage. Normal capacity degradation resulting from ordinary use is not considered a manufacturing defect.

Parts & Components

Eligible original YOZMA components may be covered when a manufacturing defect is confirmed.

  • Handlebars
  • Seat posts and saddles
  • Brakes and brake components
  • Lights
  • Cranksets and pedals
  • Derailleurs and shifters
  • Wiring harnesses
  • Rims and wheels
  • Kickstands
  • Hardware
  • Other original YOZMA components

06 / Normal Wear & Tear

The manufacturer's limited warranty does not normally cover components that naturally wear through ordinary use, including:

  • Brake pads
  • Brake rotors subject to normal wear
  • Tires and tubes
  • Chains
  • Chainrings
  • Cassettes
  • Spokes
  • Grips
  • Cosmetic finishes

However, if a component fails prematurely because of a manufacturing defect, the issue may be covered subject to assessment.

Nothing in this section limits any statutory consumer rights available under applicable EU or national law.

07 / What Is Not Covered

The following situations are generally excluded from the YOZMA manufacturer's limited warranty:

  1. Accident, collision, abuse, misuse, racing, stunt riding or abnormal use.
  2. Improper storage or exposure to excessive liquids, chemicals, moisture, sand or dirt.
  3. Neglect or abnormal physical, electrical or electromechanical stress.
  4. Scratches, dents, cosmetic damage and ordinary wear and tear.
  5. Products with removed, altered or illegible serial numbers or barcodes.
  6. Unauthorised accessories, modifications or peripheral equipment where they cause the issue.
  7. Improper assembly, maintenance, repair, installation or adjustment.
  8. Collision, fire, flooding, lightning, earthquake, theft or other external causes.
  9. Battery damage caused by an incompatible or unauthorised charger or improper charging.
  10. Battery tampering, broken seals or use in equipment other than the intended YOZMA bike.
  11. Unauthorised electrical or structural modifications.
  12. Damage caused by third-party repairs or incorrect installation.
  13. Use of the product outside its intended purpose.

These exclusions apply to the manufacturer's voluntary warranty only. They do not exclude, restrict or replace any mandatory consumer rights available under applicable EU or national law.

08 / Repairs, Replacement Parts & Labour

Where a claim is accepted under the manufacturer's limited warranty, YOZMA may provide replacement parts, repair assistance or another appropriate warranty remedy.

Unless otherwise required by applicable law:

  • Replacement parts may be supplied for eligible manufacturer warranty claims.
  • YOZMA may require reasonable evidence before providing replacement parts.
  • Third-party mechanic, diagnostic or installation fees are not automatically covered by the manufacturer's voluntary warranty.
  • Customers may be asked to follow reasonable troubleshooting or installation instructions.

Where a statutory legal guarantee applies, the seller will provide the remedy required by applicable law.

09 / Warranty Replacement Parts

Replacement parts supplied under the manufacturer's warranty are intended to resolve the original warranty issue.

A replacement part does not restart or extend the original one-year manufacturer's warranty period unless otherwise required by applicable law.

YOZMA may provide the same or an equivalent component where the original component is unavailable.

10 / Unauthorised Modifications & Repairs

Unauthorised modifications or repairs may affect eligibility for the manufacturer's voluntary warranty where they cause or contribute to the reported problem.

Examples include:

  • Unauthorised electrical modifications
  • Incorrect installation
  • Incorrect repairs
  • Structural modifications
  • Use of incompatible components

YOZMA may request reasonable evidence to determine whether a modification or repair contributed to the reported issue.

These provisions do not limit mandatory consumer rights under applicable EU or national law.

11 / Legal Guarantee & Manufacturer Warranty

The YOZMA one-year manufacturer's warranty is a voluntary commercial warranty and is separate from statutory consumer protection.

For EU consumers, the statutory legal guarantee provides a minimum two-year period of protection against